Jun 13, The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya

The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya

Job Purpose

This position is responsible for establishing and maintaining IRA’s positive

reputation and brand image through effective corporate communication

strategies and practices, media management, stakeholder engagement,

corporate social responsibility, creating brand personality and events

management. The position is also responsible for developing and

implementing strategies aimed at enhancing and maintaining service delivery

and good customer experience.

Job Specifications

Duties and responsibilities will entail:

Managerial / Supervisory Responsibilities

Provide strategic leadership, advice and direction in the implementation

and realization of the Authority’s corporate communication and

customer service needs;

Lead in the design, development and management of the Authority’s

Corporate Communications, Service delivery and experience agenda to

ensure objectives are aligned with the Authority’s strategic agenda;

Provide innovative and creative leadership in the areas of Corporate

Communication, Media Relations and Management, Crisis

Communication, Customer Service and Experience and Service delivery

among others;

Promote and facilitate research in corporate communication and

innovative customer service Corporate Communication initiatives to

keep abreast with emerging customer needs and expectations;

Develop and execute Communication Strategies and programs to

support business decisions and overall implementation of the Strategic

Plan to enable the Authority respond and address its internal and

external stakeholders’ needs and expectations;

Formulate, implement and manage the Authority’s Media Relations

Plans and lead in message development to “tell the Authority’s story” in

alignment with its mandate and strategic objectives while also

constantly monitoring the media;

Develop and foster the implementation of Customer Relations

Strategies for enhanced customer experience, value addition, and

customer satisfaction;

Coordinate the development, implementation and review of the

Authority’s service charter to ensure delivery of quality service and

enhanced customer experience;

Develop and execute the Authority’s corporate image and brand

strategy in alignment with corporate objectives;

Oversee content development, management, and dissemination for

traditional and digital media channels for increased and sustained

brand positioning, publicity, and robust stakeholder engagement;

Coordinate the development and execution of Crisis Communication

Processes and Plans to maintain a positive reputation and brand

value/image;

Design, develop and manage the Authority’s media and publicity

campaigns across various platforms and media for enhanced brand

value, reputation, visibility, and sustained stakeholder engagement;

Oversee the development and implementation of the Corporate Social

Responsibility Policy and Plans to address the emerging and long-term

needs of the citizens within the Authority’s business environment;

Oversee the implementation of the Stakeholder Engagement strategy to

effectively engage in lobbying and advocacy programs, establish and

maintain strategic corporate partnerships and alliances for the

realization of the Authority’s mandate;

Oversee design, development, production and dissemination of

Information Education and Communication (IEC) materials, various

publications, visibility products, reports, briefs for various audiences

across assorted platforms, including for persons living with disabilities

for enhanced understanding and inclusion;

Coordinate regular research and surveys in brand communication,

service delivery and proactively obtain market trends and insights on

brand value and customer satisfaction levels;

Conceptualize, design and oversee the execution and management of

all corporate events in support of achieving organizational mandate and

corporate visibility;

Oversee development, implementation and review of the Directorate’s

annual budgets, annual work plans, procurement and disposal plan in

compliance with the applicable laws and regulations;

Ensure compliance and direct the implementation of the Risk

Management Policy Framework; and support the CEO in ensuring that

the framework is integrated in the day-to-day activities of the Authority;

Undertake performance management, training and development,

coaching and mentoring for all staff within the department.

Operational Responsibilities / Tasks

Implement, and track the impact of the Authority’s communication

plans and programmes to ensure effectiveness and improvement.

Establish a media database and initiate partnerships with media

organizations and journalists; interact and pitch stories/op-eds of

interest; organize media field visits and sensitization of reporters and

editors.

Lead in the identification and mitigation of IRA communications challenges and risks

Oversee the implementation of management of departmental day to day activities

Oversee development of the Corporate Communication Department Performance Contract (PC)

Oversee the maintenance and well representation of IRA’s brand manual and corporate image

Lead in the performance appraisal and identification of skill gaps and training needs of the staff in the Department

Appraise the Corporate Communication Department staff

Coordinate preparation of quarterly and annual departmental performance reports on implementation of the strategic plan, performance contract and operational/annual work plans

Ensure compliance with the department’s standard operating

procedures

Plan, prepare and execute stakeholder and publicity activities in

furtherance of the Authority’s mandate.

Provide backstopping and share information on all corporate

communication, customer service and service delivery activities.

Participate in joint financial sector regulator forums

Initiate training, nurturing and mentoring of all departmental officers

Persons Specifications

Master’s degree in communication, Public Relations or any other approved equivalent;

Bachelor’s degree in communication, Public Relations or any other

approved equivalent qualifications from a recognized University/Institution;

Minimum KCSE B or its equivalent;

Twelve (12) years relevant experience, eight (8) of which served at a

senior management level;

Leadership Course lasting not less than four (4) weeks;

OR Management Course lasting not less four (4) weeks;

Member of a relevant professional body recognized in Kenya

Meet the provision of Chapter Six of the Constitution of Kenya.

Competency and Skills

Strong communication and reporting skills;

Strong analytical and numerical skills;

Strong organization and interpersonal skill;

Mentoring, coaching and leadership skills;

Conflict management; and

Ability to work under pressure, prioritize and multi-task.

How to Apply

For more information and job application details, see; The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya

Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!

Click here to post comments

Join in and write your own page! It’s easy to do. How? Simply click here to return to 1 Best Africa Jobs.