NCBA Assistant Manager-Settlements Jobs in Kenya
Job Purpose Statement
To provide effective and efficient 3rd level user support, production management, incident management, change management, project management, patch management and application administration with respect to the AML, SWIFT, K-printer, Chequepoint, Amali, CHI, Kollectpro, CRB amongst others. Thisincludessupport for projects andchanges carried out on any of these applications. To advise Business teams on best architecturefordeployment on Business Solutions
with respect to the various Business Processes
Key Accountabilities (Duties and Responsibilities)
Application Development
Support the product ideation process, development lifecycle,and go to market efforts of proposals selected to move forward within the development lifecycle
Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution
Incident / Problem Management
Resolve any incidents causing interruption ofservice in the quickest and most effective way possible according to defined SLA’s.
Investigate the underlying causes of any real or potential anomalies in Core Banking system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality ofservice. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects
Change Management
Evaluate and plan for changes to managed application system and ensure established change management Banking Systems Support procedures and ensuring the quality and continuity of the service at all times
Configuration Management
Controlling all elements of Core Systems infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB).
Business Continuity Management
Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Core Systems). Test and Document Disaster Recovery Procedures
Ideal Job Specifications
Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
Oracle, Unix and core banking system knowledge
NCBA Group Job Description – Product Specialist – Banking Systems Support
Proven experience in supporting a core banking application for at least three years
3 years practical proven experience in support and troubleshooting of T24, web technology and programming in Info-basic.
Proven Experience in Jboss / Tomcat or IBM WAS Web Application Management
Proven experience in Core Banking or Applications systems development
Proven experience in systems analysis, design, implementation and support.
Proven knowledge of banking operations, operations in business units and business impact
analysis.
Thorough knowledge of the Bank’s core systems.
How to Apply
For more information and job application details, see; NCBA Assistant Manager-Settlements Jobs in Kenya
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