Bridge Talent Management IT Manager Jobs in Kenya
Job Description
Role Purpose Statement:
As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computers networks, and telephony systems throughout the hotel.
Additionally, you shall be responsible for Information Technology issues, products, and services at the property; Providing user training and support of all property/site systems, network enhancements, hardware and software support. You shall also maintain an inventory of all hardware products and software licenses, and review maintenance agreements.
Responsibilities:
Familiar with and complies with the hotel’s vision, mission, core values and standards in performing ICT activities.
Lead the IT Team in the day-to-day IT operations of the hotel, including service standards, equipment schedules, and work schedules in line with the strategic pillars of the hotel.
Committed to delivering high levels of customer service.
Responds courteously and efficiently to queries and problems from guests and system users.
Ensures cleanliness and orderliness of all data equipment and server rooms.
Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property
Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, Locks, Safes and other software vendors.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Should be capable of doing Root Cause Analysis on a problem.
Must know the Network fundamentals, general network setup and device configuration.
Good knowledge of server hardware, Disk storage technology, I/O devices.
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Background in highly available systems and image capture/management systems.
Extensive knowledge of Active Directory, Management and Implementations.
Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
Prepare Policy & Procedures for the IT Department and for the user department.
Managing the Disaster Recovery Process and ensuring regular daily backup is taken.
Anti-virus and firewall setup and day-to-day support.
Able to plan, assign and take the report from the IT team.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
To set up conference PAS and projection equipment when required.
Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
Monitors and maintains proper inventory of hardware and software licenses including company mobile phones issued to staff.
Is aware of IT Security Policies and ensures implementation through regular staff training.
Keep updated with the latest hotel technology and security risks on a regular basis.
Able to perform other IT or Systems related tasks assigned by the management from time to time.
Requirements
Degree or Diploma in Information Technology field.
Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, MC, SUN).
A minimum of two (2) years of experience in Hospitality, Operations, and IT support roles. Along with a minimum of two (2) years of Supervisory/ managerial experience.
Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
Must be flexible in working hours, including weekends, evenings and holidays.
How to Apply
For more information and job application details, see; Bridge Talent Management IT Manager Jobs in Kenya
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