Bridge Talent Management Branch Manager – Microfinance Jobs in Kenya
Job Purpose
Overall supervision of the Branch. Including Credit decisions within the delegated authority, recoveries, and Operations.
To ensure that the laid down internal controls are adhered to, and to achieve the overall objective set out in the strategic plan.
Key Responsibilities
Overall Branch Development and Management:
Involved in handling customer inquiries and providing financial solutions and advice,
Maintaining the appearance of the Branch.
Maintaining superior customer service which is one of the main competitive edges.
The new strategy we are adopting will mainly focus on MICRO SME/ Economically active
Individuals and Business segments. We will focus on low-cost deposits and concentrate on schematized loans where the margins are high, and our channels will concentrate on providing superior customer service to our clients.
Presently, the processing of lending facilities is centralized. Branches are given specific lending, and deposit targets along with the required deposit mix. Also, Branches are required to cross-sell the Bank’s products aggressively. To maintain a cross-sell ratio of a minimum 3 products on asset clients, with a focus on increasing wallet share
Provide strategic leadership to the Branch Team
By inspiring staff through creating a culture of openness and fair play.
To recognize the achievement and good work and evaluate performance.
To regularly engage with the Business Head along with other key stakeholders of the branch team by providing them adequate guidance and training relevant to MICRO lending, Customer service and Branch operations to upgrade their job knowledge and technical know-how where appropriate.
Coordinate their activities, set performance targets and monitor their overall performance to meet the branch set PBT targets.
Ensure staff comply with policies, procedures, code of conduct and always maintain required discipline.
Quality branch operations:
To ensure that all operational/ credit policy and procedure manuals are followed up/ adhered to by the staff and the necessary internal controls are implemented. Should have oversight into the Operational activities of the branch to ensure that the Operational risk is managed diligently.
Regular dialog should be maintained with the branch Customer Service / Operation Officer on operational activities
Branch cash holding is managed in a prudent manner and within the Insurance cover.
Surprise checks are carried out as stipulated in the process guidelines.
Random checks are performed on physical and Infra security.
Responses for Branch Network Management and IAD findings should be done in a timely manner.
Ensure that Key holding and changes are prudently controlled and managed. The key register should be updated in real-time.
Requirements
Must have 5 years of financial services experience, preferably in microfinance banking.
A minimum grade of C+ (plus) in KCSE, an undergraduate bachelor’s degree or a Higher
Diploma in a business-related Course from a recognized institution.
Good interpersonal and relationship-building skills.
Attention to detail, good analytical and problem-solving skills.
Ready to comply and live up to and in accordance with the organization’s ideals and core values.
Determined personality with initiative, perseverance and ability to motivate and manage team.
Excellent communication and organization skills
Strong stakeholder management and team player.
Self-starter and ability to work independently to achieve corporate GOALS.
How to Apply
For more information and job application details, see; Bridge Talent Management Branch Manager – Microfinance Jobs in Kenya
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