Viamo Platform Manager Jobs in Malawi
Key Responsibilities
Manage Platform Operations
Master all functionality of the Viamo Cloud Software for the creation and management of IVR user journeys by leveraging global best practices.
Continually monitor and test the platform on a daily basis and solve any problems that arise.
Monitor and track all performance and user experience indicators and be the first to identify positive or negative trends that can inform decisions to improve impact.
Create and organise the content scripts to share with the team for translation and recording followed by quality assurance to ensure that all received content is of high quality, in the agreed-upon format, and delivered on time.
Produce marketing material for e.g. SMS and voice scripts and schedule campaigns as per the agreed plan.Profile
Required
University degree in Computer Science, IT, Engineering, and/or Business
3+ years of professional experience, preferably in IT product management or working with mobile value added services
Mastery of computers and mobile technology with proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with data collection and data monitoring, particularly product growth and engagement metrics
Experience with conducting user research and synthesising insights into product roadmaps.
Experience of working with third parties and managing partnerships, especially content creators
Excellent project and programme management skills with emphasis on customer service.
Experience with content creation, especially for social and behaviour change.
Fluency in Chichewa local language.
How to Apply
For more information and job application details, see; Viamo Platform Manager Jobs in Malawi
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