Kenya Airways Ancillaries & Holidays Manager Jobs
Brief Description
Responsible for development and strategic positioning of ancillary products across all sales channels within theairline’s network.
Detailed Description
Identify, evaluate, and prepare business cases for novel ancillary initiatives, products, and enhancements.
Contribute to the overarching business strategy aimed at maximizing ancillary revenues, encompassing areas such as paid seating, baggage services, and upgrade options.
Cultivate strong relationships with internal stakeholders, including Pricing, Revenue Management, Direct Channels, Ground Services, Marketing, and others.
Formulate and execute a data-driven sales strategy for direct ancillaries, leveraging insights from market research.
Implement the Direct First Strategy across all distribution channels.
Strategize, plan, and execute product launches aimed at seamlessly introducing new offerings to the market.
Regularly analyze and present performance reports to all stakeholders for informed decision-making.
Work together with customer service teams (Customer Excellence Center, Sales, and Check-in agents) to deliver new projects as well as enhance customer experience and increase efficiency in all customer touchpoints.
Compile and review the product manuals ensuring compliance with company policies and regulations.
Manage budgets and financial performance related to ancillaries, aiming for profitability.
Job Requirements
University degree in a business-related field
Excellent analytical and quantitative skills
Attention to detail.
Ability to work independently and under pressure.
Business-minded approach
Planning and organizational skills
Proven track record of delivering results in a commercial environment with at least 8 years of experience. Revenue Management experience will be an added advantage.
Additional Details
Strategic thinking
Product development
Innovation
Cross-functional collaboration
Customer Focus
Project management
Financial acumen
Negotiation skills
Communication and presentation skills.
How to Apply
For more information and job application details, see; Kenya Airways Ancillaries & Holidays Manager Jobs
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