Aquantuo LLC E-Commerce Customer Service Executive Jobs in Uganda
Job Overview:
We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.
Responsibilities:
• Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.
• Provide exceptional customer service both online, over the phone, and in person.
• Ensure real-time status updates of all client requests across all service areas.
• Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.
• Collaborate with sales/marketing team to convert prospects into satisfied users.
• Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.
• Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.
• Comfortably use computers, mobile devices, and Microsoft Office applications.
• Ability
to examine online stores and successfully complete purchase requests.
• Assist users in navigating our platform (website and apps) remotely over the phone or in person.
• Quickly learn new programs and processes to support users effectively.
Qualifications:
• Bachelor’s degree
• Call center experience is essential but not a must.
• 1 year of experience in a customer interacting role.
• Excellent communication skills, both written and verbal.
• Understanding of the shipping industry, eCommerce.
• Computer-savvy with proficiency in Microsoft Office applications.
• Ability to provide exceptional customer service in various settings.
• Quick learner with a proactive approach to problem-solving.
How to Apply
Please send your CV and academic documents to [email protected]
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