Ital Global Customer Service – Reliever (Hospital ) Jobs in Kenya
We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
Job Requirements
Diploma in Front Office & Administration, Hospitality Management or any related course.
Utalii College graduand is an added advantage.
Attained a C or higher in your KCSE.
Proficient in Microsoft Office.
Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
Competencies and Skills Required
Excellent communication and presentation skills.
Enthusiasm and Reliability
Ability to multi-task and work under pressure
Highly adaptable
Exceptional interpersonal skills
Emotionally Intelligent
Empathetic
Strong customer centric skills
Job Duties and Responsibilities
Maintaining a positive, empathetic and professional attitude towards clients at all times
Primary point of contact within the hospital
Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
Welcoming, receiving, guiding and directing the patients around the hospital
Filling and processing of application forms
Investigate and respond to all customer enquiries promptly.
Escalate complex queries to the appropriate functional area.
Carry out customer and product related document processing
Make customers’ experiences better by ensuring customer satisfaction
Communicating with customers through various channels.
Develops and maintains strong relationships with customers by providing support, information, and guidance
Performing billing duties.
Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
Answer all incoming calls and redirect them or keep messages.
Handling patients, referral sources, and administrative department inquires
Assisting the doctors in booking appointments for the next visit of the patient.
Entering patient information into a customer information system
Serving as a backup when other employees are out due to absent staff members
Any other duties as assigned.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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