Duties and Responsibilities
Champion business relationship management within country departments and drive the IT strategy for adoption.
Advise country program(s) of the technology available to help accomplish their tasks and goals and help them develop a technology implementation plan inclusive of system design and staff training.
Ensure implementing IT policy and best practice guides for the users.
Running and sharing regular operation system reports with senior staff, while training coaching and mentoring the new IT officer on relevant topics to help onboarding.
Manage and supervise IT Projects in the country program(s) to ensure the success and functionality of the solutions.
IT consultation for the departments and programs when they work on new technology related project.
Provide technical support and guidance for on-going IT projects in the country program.
Support other departments in digitization of the available processes ICT4D to increase efficiency and enable program quality.
Facilitate office openings and relocation within IRC IT SOP guidelines
Perform preventative maintenance on all IRC computers and network resources.
Develop appropriate protocols for regular maintenance of all IRC laptops, desktop computer photocopiers, printers, and other IT communication related equipment.
Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions. (BOX)
Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
Create and maintain network documentation to include but not limited to IP address, system access, upgrades and changes to original network, etc.
Closely collaborate with Regional and HQ IT teams on helpdesk, connectivity and other in country and global IRC IT projects.
Investigate local Internet connectivity options to connect CP offices thru VPNs and obtain adequate bandwidth for Intranet and application connectivity.
Any other IT related tasks assigned by the supervisor or Regional/HQ IT teams to accomplish the overall organizational goals.
Key requirements, skills and qualifications
College Degree in Computer Science or equivalent technical work experience.
ITIL certification
Agile project management skills
ERP deployment and skills on Support, adoption and Usage
CCNA course desired, MCSE or equivalent experience is required.
At least five years of experience in IT profession
Experience installing, configuring, and managing both wired and wireless LAN, and firewalls.
Experience in managing small/medium IT projects and office moves.
Excellent communication and interpersonal skills required.
Customer/Client service experience
Prioritization and time management skills.
Collaborative leadership skills, strategic thinking and working through others.
How to Apply
If you meet the above qualifications, skills and experience send CV urgently to [email protected] quoting the job title as the subject line in the mail
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