M.P. Shah Hospital Customer Experience and Billing Officer Jobs in Kenya
M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Patient Service Department, as a Customer Experience and Billing Officer.
The position holder will be responsible for the smooth running of all front office operations in Inpatient /outpatient Wards/ clinics by facilitating service delivery for patients through accurate billing & registration, booking appointments, que management and handling enquiries, in order to enhance patient experience.
Duties & Responsibilities:
Enhance patient experience- Act as the voice of the patient by checking and ensuring that the hospital standards provide a positive patient experience e.g. maintaining the reception ambiance, comfort of waiting area, presence of signage to direct patients, relevant patient navigation etc.
Queue management – Oversee the management of patients through efficient use of the (QMS) queue management system or alternative process available. Walk around the department regularly to check on patients to avoid unnecessary delays and minimize the turnaround time
Handling patient feedback enquires – Handle enquiries & complaints, provide appropriate solutions and escalate the feedback as necessary. Upsell hospital services and ongoing marketing campaigns and prompt patients to give feedback through the available channels.
Managing appointments & sending reports – Booking appointments as per clinic schedules, sending reminders, sending of reports, managing walk-in patients and coordinating with the doctors and clinic staff to ensure smooth running of the clinics
Patient registration – Maintain the validity and accuracy of the hospital’s records by performing verification checks for patients’ insurance details before registration as per hospital guidelines, confirming that all documents are in order before any final patient discharge procedures and confirming that paper records and digital records tally
Billing of services – Maintain and protect the accuracy and reliability of billing operations by ensuring accurate and complete billing of items, monitoring and billing of daily doctor’s fee notes and alt medical procedures for patients and verification of complete records reporting any missing codes to the supervisor for creation immediately.
Liaising with insurances & other payers – Ensuring pre-authorization of patients covered under insurance schemes, NHIF and other payers are completed & sent promptly & followed up for approval.
Handing over insurance document to dispatch Updating database of suppliers contacts on a monthly basis.
Qualifications Skills & Experience
Diploma in business, communications and or hospitality related course Professional qualifications form either CPA or ACCA will be an added advantage
Bachelor’s degree in Business administration, marketing or any business related Field is an added advantage
IT proficient
How to Apply
For more information and job application details, see; M.P. Shah Hospital Customer Experience and Billing Officer Jobs in Kenya
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
