Jan 11, MEDS Client Relations Assistant Jobs in Kenya

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK).

The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services MEDS was established in 1986 and serves clients spread all over Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor and will be responsible for Booking and keying-in customer orders as well as handling enquiries.

Key Responsibilities

Receive and direct clients/visitors to various service points

Vetting, booking and cancellation of customer’s orders for efficiency in order processing

Receive and respond to enquiries on orders for customer satisfaction

Receive and document telephone orders for efficiency in order processing

Key in booked orders

Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction

Requirements:

Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field

Proficiency in the use of computer

At least two (2) years of work experience in a busy customer service environment

Functional skills; client relations, communication, organizational skills

Behavioral competencies; integrity; interpersonal relations; attention to detail; self-driven and amiable

How to Apply

If you fit this profile, kindly email your written application and CV to [email protected]

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