Deadline: 24 September 2022
The World Food Programme (WFP) is currently seeking applications from the eligible applicants for the post of IT Operations Assistant in Cairo, Egypt. The duration of this post is 1 year.
World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.
Key Job Responsibilities
The IT Operations Assistant will perform the following functions:
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
- Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
- Respond to basic queries about technology and systems to support the correct application of technology.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
- With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
- Support the overall Procurement and Logistical needs within the IT unit, including Review, record and track purchasing requests, ensuring all supporting documentation is available in order to enable the procurement of goods and services.
- Ensure information is up to date and accurate within the Telephone Management system in order to keep track of mobile lines and mobile services assigned to WFP staff.
- Carry out inventory tasks for all IT equipment, such as performing annual physical count, recording new equipment, create loan forms, create disposal lists and keep track of IT equipment using inventory databases.
- Monitor Help Desk system, forward requests to responsible IT colleagues and close the tickets ensuring that tasks are delivered to agreed standards and deadlines.
- Any other relevant tasks.
Eligibility Criteria
Applicants must have:
- University degree in computer science, engineering, computer information systems or a similar related field.
- Certification in respective area of technical skills such as ITIL Service Management is preferred.
- At least 5 years of experience in a similar position
- Strong customer-oriented, and problem-handling skills
- Strong Technical experience in IT foundational services, and good experience in IT infrastructure equipment and services.
- Wide knowledge with strong practical experience in IT equipment inventory systems.
- Ability to work independently as well as in a team, strong time management, planning, and reporting skills
- Excellent communication and presentation skills
- Fluency in both oral and written communication in the UN language in use at the duty station (English and Arabic).
- Nationality of Egypt.
How to Apply
Applicants must submit their applications through online process.
For more information, visit WFP.
