Deadline: 11 January 2023
Food and Agriculture Organization (FAO) is currently seeking applications from the eligible applicants for the post of Information and Communication Technology Assistant in Cairo, Egypt. The duration of this project is 11 months.
Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that leads international efforts to defeat hunger.
Key Job Responsibilities
The Information and Communication Technology Assistant will perform the following functions-
- Receive, log and monitor requests related to IT matters, in the Service Desk system Service NOW, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to CSI, monitor progress and resolution;
- Manage all troubleshooting through helpdesk, prepare proper logs and keep records of completed tasks on the helpdesk ticketing tracking system;
- Provide IT assistance to staff and visitors for organizational related issues;
- Provide orientation to New Users on the IT rules and regulations, in particular related to equipment, software, printers, scanners, and IT security matters;
- Provide instructions and ensure that RNE users are properly using the existing technology (MSOffice, email online archive, OneDrive, SharePoint, Teams, Zoom, MFA, SSPR, Intranet, etc.);
- Provide support to missions from HQs, country offices or internal missions;
- Assist to develop an adaptable and effective office network infrastructure (LAN and WAN) and the respective office connectivity contract;
- Maintain the office technology maps up to date, the architecture and technical specification of the network infrastructure (LAN and WAN);
Eligibility Criteria
Applicant must have:
- University degree in Computer Science, Information Technology, Information Systems, Software Engineering, Electric or Electronic Engineering, Mathematics, Statistics or a related field.
- Minimum 4 years of relevant experience in delivering digital and information technology solutions and support services.
- Working knowledge (level C) of Arabic and limited knowledge (level B) of English.
- Nationality of Egypt or resident in the country with a regular work permit.
How to Apply
Applicants must submit applications through online process.
For more information, visit FAO.
