Deadline: 28 February 2023
Danish Refugee Council (DRC) is currently seeking applications from eligible applicants for the post of Head of Support Services in Yaoundé, Cameroon. The duration of this post is 24 months.
DRC fulfills its mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world.
Key Jobs Responsibilities
The Head of Support Services will perform the following functions:
- Team management and internal communication
- Lead and manage support managers (including planning, performance, wellness, and staff development)
- Manage, deliver, and report on support of current operations across a geographic scope.
- Build high performing support teams to ensure high quality approaches are maintained.
- Develop and improve operational approaches, compliance, and systems, and support the Country Director in developing and implementing effective and sustainable interventions.
- Responsible for the strategic development, management, and implementation of support operations.
- Provide tailored technical support in line with organizational priorities.
- Actively participate in the development of the annual strategy as part of his/her operational duties.
- Ensure that DRC programs are implemented in accordance with the organization’s internal procedures.
- Support Services Management
- Support the Country Director in liaising with donors and authorities, particularly with regard to compliance, registration and auditing issues.
- Oversee the country operational support units by providing strategic leadership and technical support in the areas under his/her supervision.
- Oversight, audits and monitors and implements corrective actions related to DRC operational standards in the support area.
- Ensure that DRC maintains and develops its operational capacity, particularly with respect to its supply and transportation systems.
- Develop and maintain the necessary tools to ensure the efficiency of the mission support departments.
- Ensure that legal and administrative systems are fair and meet internal, donor and local government requirements.
- Develop a country risk management plan that identifies key financial and operational risks and implement a mitigation strategy.
- Work to strengthen the capacity of support staff through the implementation of training sessions and personalized mentoring.
- Contribute to the development and implementation of DRC’s global initiatives.
Eligibility Criteria
Applicants must have:
- Advanced degree(s) in finance, economics, logistics or similar field
- At least seven years of experience in humanitarian support management, including four years in people management.
- Experience in a similar role in an international NGO
- Proven leadership and people management skills
- Demonstrated and significant experience in financial, information and systems management
- Significant experience in procurement and tendering processes
- Demonstrated experience and ability in operational management, including in conflict zones.
- Understanding of and experience with institutional fundraising
- Experience working in an ERP system, including supply chain, finance, and human resources systems.
- Excellent written and spoken French and English skills.
- Experience in a Central and/or West African country preferred.
- Ability to work in a multinational and multicultural environment.
- Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
- Excellent communication skills, as well as patience and politeness, are required.
- Multi-tasking and Organizational skills is a must
- Adaptable and Flexible
- Proven analytical and critical thinking skills.
- Exemplary sense of ethics in the workplace
How to Apply
Applicants must send a cover letter and an updated CV (no longer than four pages) in English through online process.
For more information, visit DRC.
