HF Group Manager, Product and Customer Value Management Jobs in Kenya
Principle Accountabilities
Safeguard product and customer value, ensuring alignment with the overall business strategy. It involves working closely with cross-functional teams to align product and customer value management strategies with overall business goals.
Analyze product and customer performance metrics and make data-driven decisions to improve the products and services and optimize revenue.
Customer retention: identify opportunities to reduce churn and increase customer lifetime value and opportunities for upselling and cross-selling to existing customers.
Utilize data and analytics to measure the effectiveness of product and customer value management initiatives.
Derive insights from data to inform decision-making and strategy adjustments.
Continuous improvement of products; customer value management strategies: Stay informed about industry trends, customer expectations, and competitive landscape.
Communicate product, and customer value management strategies and results to internal stakeholders, including senior management.
Reporting on key performance indicators and the impact of product and customer value management initiatives.
Assess the impact of product and customer campaigns and make viable recommendations to the business.
Key Competencies and Skills
Technical competencies
Deep knowledge of Banking products
Microsoft Office Suite – Intermediate Excel skills, MS Assess, Presentation skills
Strong analytical, modeling and problem-solving skills (MySQL or other languages)
Solid customer service attitude with excellent negotiation skills
Astute product and service knowledge: supporting technology, features, benefits and commercialization.
Familiarity with CRM tools and customer segmentation strategies
Excellent communication and collaboration abilities.
Knowledge of KYC/AML compliance requirements
Knowledge of TCF (Treating Customers Fairly) principles
Competitor analysis delivery.
Critical success factors/competencies
Strategic planning and customer and product management
Results orientation and operational efficiency: focus on achieving maximum performance and driving continuous improvement. Resilient and consistent follow-up of pertinent matters and items.
Strength in problem-solving, issue-resolution and ability to work in a deadline-driven work environment.
Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively
Good communication skills
Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
Responds flexibly to changing situations.
Critical thinking, creativity and innovation, finds creative ways to exploit opportunities and solve problems
Competing to win: Brings energy and passion to work and always aims to grow customer and product value.
Minimum Qualifications, Knowledge and Experience
Academic & Professional
Bachelor’s Degree in Business, Economics, Statistics, Mathematics, Actuarial Science or related field.
Experience
At least 3 years experience in a financial/real estate institution / TELCO
How to Apply
For more information and job application details, see; HF Group Manager, Product and Customer Value Management Jobs in Kenya
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