Q-Sourcing Customer Care and Backoffice Assistant Jobs in Uganda
About this Job
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our clientt, we are looking for competent, skilled, and experienced Customer Care and Backoffice Assistant to work in Uganda.
Job Summary:
To co-ordinate order receiving from customers and sales team, record them, organise them into routes and oversee invoicing and printing of dispatch and route documents
Responsibilities:
Order printing and logging
Follow up orders with the sales team as per the tracking form and distribution plan
Managing emails in relation to orders
Vetting orders on guidelines given by the sales team and filtering LPOs not to be invoiced for the second time
Vehicle co-ordination of both branch and HQ truck for loading date
Preparing freezer requisition for freezers required by the sales team and following up with the Finance & Admin Officer to reach Uganda on time
Route planning of local deliveries (Kampala)
Generate & print route lists and supporting loading sheets
Filing of route documents and credit note
Oversee walk-in and function clients
Attend to walk-in customers and ensure order processing has been done.
Ensure customers make payment ahead of order fulfillment
Handling of function orders to fulfillment – emphasis to be given on accuracy in order specification for invoice processing and timely delivery
Maintain an up-to-date database of customer contacts i.e. names, numbers, contact person, location, etc is maintained
Printing orders received through email and phone and logging them into records
Calling office customers for order replenishment
Achieve seamless & timely deliveries through proper route planning
Following up with the Branch Admin Officer on special orders that have been requested for
Make sure products requiring special delivery to clients/outlets who are not part of the normal route have been handled
Collaborate with the DE, Sales, and Route Planning teams to ensure undelivered goods from a particular route are scheduled for subsequent deliveries.
Prepare the previous day’s incidents/occurrences report
Attach returns notifications to invoices of their respective outlets.
Assist in confirming LPO details against their invoices
Compile a list of outlets that missed certain products due to stock outs
Follow up on stock availability with the office administrator
Co-ordinate account unblocking with credit department in head office
Filing invoices, route plans, loading sheets, sales return forms, freezer collection forms
Qualifications:
Degree in business management or any related field.
At least one year’s experience in customer service
Proficiency in MS Office packages
Strong technical skills
Effective verbal and written communication skills.
High speed and accuracy in data input.
Ability to set priorities, identify and address problems
How to Apply
For more information and job application details, see; Q-Sourcing Customer Care and Backoffice Assistant Jobs in Uganda
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