Feb 19, Migori County Principal ICT Officer Jobs in Kenya

feb-19,-migori-county-principal-ict-officer-jobs-in-kenya

Migori County Principal ICT Officer Jobs in Kenya

Requirements for Appointment

  • Must be a Kenyan citizen
  • A Bachelor degree in Computer Science/Information Communication Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution;
  • Have working experience of at least five (5) years in a similar or equivalent position either from the public or private sector.
  • Demonstrated a high degree of competence in identifying, designing and monitoring information technology projects.
  • Be a member of the relevant ICT professional body in good standing.
  • Satisfy the requirements of chapter six of the constitution of Kenya on leadership and integrity

    Duties and responsibilities

  • Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using monitoring tools. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.
  • Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific time frame;
  • A good understanding of incident, change and problem management processes, escalation procedures and support contracts that have been agreed;
  • Communicating with other groups within the IT Systems organization and externally using the telephone, email and other forms of communication;
  • Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays;
  • Train and mentor people who have less experience about the ICT operator responsibilities;
  • Communication directly with the end users using voice and video to discuss situations and progress towards resolution

    How to Apply

    For more information and job application details, see; Migori County Principal ICT Officer Jobs in Kenya

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