Summit Recruitment & Search Senior Safari Planner for a Bespoke Safari company in Kenya
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.
Our client, a luxury and bespoke Safari company, is looking for an experienced Safari Planner for its offices in Nairobi. The successful candidate’s main responsibility will be to service existing accounts and establish new accounts, by ensuring that the quality and timing of response meets the company’s expectations, in order to help the company in achieving growth and hitting sales targets. In addition, he/she will providing complete and appropriate solutions to every customer in order to boost top-line.
Duties/Responsibilities:
Prepare detailed, articulate and comprehensive itineraries and quotations
Manage the full booking process, from commencement to confirmation
Handling all communication with the agents/guests assigned to you from commencement to completion.
Checking availability for both accommodation and activity and holding space.
Invoicing confirmed safaris and following up payments
Raising vouchers for the confirmed itinerary
Maintaining and keeping proper records of all correspondence
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction
Increase overall sales efficiency and profitability through excellent sales strategies.
Engage in the role of mentor to support staff in the team to realise their potential
Requirements
Bachelors degree in Hospitality/Tourism Management or equivalent
7+ years work experience as a Tour Consultant/Safari Planner
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Aptitude to work in a fast-paced and demanding environment
Ability to prioritize effectively, manage time and organise workflow
Potential to create and deliver presentations tailored to the audience needs
Ability to adapt to constant change
Strong relationship management skills
Desire to improve and reflect on feedback provided by managers through the application of KPIs
How to Apply
For more information and job application details, see; Summit Recruitment & Search Senior Safari Planner for a Bespoke Safari company in Kenya
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