PWC SATIC – Salesforce Functional Analyst Jobs in South Africa
Role Summary:
South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.
If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.
Qualifications /Certifications required:
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Sales Cloud (desirable)
Salesforce Certified Service Cloud (desirable)
Salesforce Certified Community Cloud (desirable)
Certified Agile Practitioner (optional)
Salesforce Accredited Financial Services Cloud (optional)
Salesforce Certified Business Analyst (optional)
Experience required:
Experience in full cycle software development
Experience with Salesforce configurations
Background in CRM process design and implementation
Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)
Experience with integrated packages e.g. AdobeSign,.DocuSign, CTI, Marketing Tools
Responsibilities of role:
Development of client solutions:
Contributing to engagement deliverables pertaining to all aspects of Salesforce Technology.
Assist discovery & design workshops to identify client requirements.
Designing and/or Reviewing of Salesforce solutions to meet client requirements.
Inputting into the estimation of engagements in discovery, pre-build and in-build phases.
Managing your build of Salesforce solutions using configuration.
Responsibility for the quality and timeliness of your build deliverables.
Ability to perform Customisation of Salesforce using Configuration.
Facilitating End User Training and other user adoption activity.
Work in an agile culture and work in a high performance driven environment
Help identify and maintain client and stakeholder relationships.
Recommend new features and improvements to optimize and increase use of the client’s platform.
Provide technical specifications and help maintain overall documentation for the business.
Adhere to and promote best practices, and design the guidelines.
Commercial
Supporting Pre-sales during development of new business with new or existing clients
Support the production of proposals & working with wider teams to present proposals
Assist in the review of proposals during the pre-sales process to ensure proposal accuracy
Working with the commercial teams to ensure a smooth handover in to Delivery processes
Ability to work with engagement leadership to ensure accurate and achievable resourcing planning
General
Maintain certification in selected salesforce products
Maintain and improve internal team skills, processes and ways of working.
Help mentor and coach other colleagues.
Participate in the PwC culture, practices and teams.
Desirable skill sets include:
Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Role related attributes:
Strong presentation and communication skills
Strong aptitude; logical and analytical ability
Facilitating discovery workshops
Documentation of requirements
Translation of client requirements into designs and solutions
Management of design and requirement issues and change requests
Gap analysis and capability mapping
End User Training and other user adoption activities
Developing project delivery roadmaps
Reporting of delivery performance, risks and issues
How to Apply
For more information and job application details, see; PWC SATIC – Salesforce Functional Analyst Jobs in South Africa
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