PWC Information Technology – Operations Support – Manager Jobs in South Africa
Job Description & Summary
A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. You’ll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhance security of internal information and protect our firm’s intellectual assets.
Our Information Security Technology and Operations function identifies technology trends and opportunities to build, integrate, and operate technologies throughout the PwC environment. The goal of this team is to lead the development and operations of global enterprise solutions, platforms and technologies that enable PwC professionals to work more efficiently and more securely while delivering the highest level of service to clients.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework.
It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm’s/client’s expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm’s code of ethics and business conduct.
Preferred skills
Demonstrates extensive abilities and/or a proven record of success as a team leader in the management and/or development of application based troubleshooting, including the following areas:
Application support with industry knowledge of ITIL service management principles; and
Technical understanding that spans multiple platforms and application level specialistise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas: -Specific infrastructure and application technologies used to implement and operate advanced cloud hosted collaboration services;
Application of technical understanding to support associated technologies;
Deployment or management of Google Apps for Work/G Suite installations;
Global operations of highly available SaaS services;
HP SM9, Service Now or similar ITSM system;
User provisioning models and approaches, related tools and directory services;
Microsoft Active Directory and Identity Manager (FIM), and LDAP directory technologies;
Google G Suite directory and directory synchronisation services;
Analytical skills utilization when evaluating potential solutions; and
Business and operational management.
Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how including the following areas:
Developing technical application support, especially industry-standard platforms such as Lotus Notes,
NET/IIS, Sharepoint, Java, Documentum, SQL, and others;
Managing of multiple conflicting deadlines and competing priorities;
Identifying trends and escalating issues to the appropriate contacts;
Operating and administering specific services in support of the firm’s enterprise architecture vision and applicable technical standards;
Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service;
Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;
Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;
Implementing technical solutions that align with the firm’s technology vision as laid out by the solution architects;
Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies;
Defining and maintaining administrative processes that support existing and new collaboration services and capabilities; and
Working in complex technical environments.Certification(s) Preferred:
ServiceNow: CSA, CAD, CIS – Event Management, IT Service Management, Discovery, CAS – Performance Analytics ITIL Foundations v3 or higher certification
Minimum years experience required:
4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.
How to Apply
For more information and job application details, see; PWC Information Technology – Operations Support – Manager Jobs in South Africa
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