G4S Support Coordinator Jobs in South Africa
Job Introduction:
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy in the Access & Beyond division for a Support Coordinator based in Westville, Kwa-Zulu Natal. Reporting to the General Manager: Access and Beyond.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Support Coordinator plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
Main Purpose of Position:
Responsible for delivering support and service on system hardware and software supplied by the company
Effective and accurate Software System Support
Perform first and second line support to all software / system related queries.
Escalate third line queries and compile a detailed fault analysis report.
Monitor and oversee response and resolution to the client on escalated queries.
Effective and accurate Hardware System Support.
Perform first and second line support to all hardware / system related queries.
Escalate third line queries and compile a detailed fault analysis report.
Monitor and oversee response and resolution to the client on escalated queries.
Perform technical sales support to sales staff
Perform site inspections and complete product specifications and system
Draft system designs based on the site inspections & product specifications
Evaluating and testing equipment returned for repair/replacement.
All returned items to be inspected and if necessary tested before sent to the supplier for further action.
Full reporting on the status of all repaired items in the system.
Cost reporting on all items.
Update Documentation and distribution of product notifications
Product Specification
Product Write-Up
Product Manual
Product User Manual
New products
Review and awareness of business development opportunities
New business development
Identifying new business opportunities within the sphereof operations, as well as in terms of growth of business with existing customers.
Identify and pursue all potential African business within the sphere of operations.
Competitors evaluations
Demonstrate a comprehensive understanding of the competitor environment faced by the region.
Qualifications and Experience
Grade 12
Relevant Tertiary Qualifications recommended
Driver’s license
Own Vehicle Advantageous
Minimum 3 years experience w.r.t. implementation of the following systems:
Access Control
CCTV
Time and Attendance
Skills and Attributes
Computer Literacy (MS Office, ChromeOS)
Managing Conflict
Communication (Written and Verbal)
Intermediate Administrative Skills
Risk identification
Customer Thinking and Customer-focused
Delivering objectives
How to Apply
For more information and job application details, see; G4S Support Coordinator Jobs in South Africa
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