G4S Expression of Interest | Contract Manager Jobs in South Africa
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Contract Manager based in Germiston.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Contract Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
Role Responsibility:
Reporting to the Head of MSS, the Contract Manager coordinates the provision of contractual and ad hoc security services to their dedicated customer, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
Effective management of the contract financial performance
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / ER management
Overheads control
Contract profitability
Existing Revenue Growth
Escalations are achieved
Manage the contracts cash flow
DSO management
Effective management staff within contract
Effective Organization
Staff turnover analysis, proper allocation of staff to positions and structure.
Effective labour management including rosters and shift patterns
Management of overtime and annual leave
Supervision
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective management of operations
Client retention and customer services levels
Ensuring that site meetings are held on an ongoing basis.
Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements
Ensuring that all required formal customer meeting are scheduled, attended and recorded. Maintenance of client relationship and ensuring client retention
Operations Process Management – adherence to quality standard
Ensuring that absenteeism is maintained within established norms.
Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Effective labour management and rostering
Liaison with regards to invoicing, accuracy of such and securing payment
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Wear protective clothing all the time
Qualification & Experience
Grade 12
Tertiary Qualification recommended
Previous specialized industry experience recommended
Minimum of 3 to 5 years’ general management experience
Proven experience in Customer Relationship Management
Skills and Attributes
Strong management skills
Business acumen
How to Apply
For more information and job application details, see; G4S Expression of Interest | Contract Manager Jobs in South Africa
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