G4S Customer Service Manager Jobs in South Africa
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Customer Service Manager based at our operations in Westville , KwaZulu Natal.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which of Customer Service Manager which plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility:
Effective Management of the Contract Financial Performance
Initiate cost saving model and controls
Gross Margin Management
Manage the contracts cash flow.
Effective Management of Employees within Contract
Effective Organisation
Staff turnover analysis, proper allocation of staff to positions and structure.
Development
Managing Succession Planning and Employment Equity
Supervision
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective Management of Operations
Client retention and customer service levels
Ops Process management – adherence to quality standard
Shared Best Practice
Effective Management of Business Development Function
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Competitors evaluations
Demonstrate a thorough understanding of the competitor environment faced by the region.
[Implementation and
Integration of the HSSEC Strategy and Culture on Customer Sites
Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline.
Drive health and safety awareness down to guardforce level through communication, enforcement of guidelines and principles, reporting and training
Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business.
Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.
Conduct health and safety awareness training and lessons learned with employees on site
Qualification and Experience
Grade 12 or equivalent
Driver’s Licence
PSIRA Grade B
Registered Security Service Provider
Minimum 3 years’ experience in security management
Knowledge, Skills and Attributes
South African security legislation
Health and Safety legislation
Leading People
Negotiation Skills
Computer literacy
Basic financial skills
Risk identification
Delivering objectives
Delivering strategy
Customer Focused
How to Apply
For more information and job application details, see; G4S Customer Service Manager Jobs in South Africa
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