DAI Global Information Technology (IT) Assistant Jobs in Kenya
Background
The Africa Trade and Investment (ATI) Activity is designed to bolster the U.S. Government’s ability to boost trade and investment too, from, and within the African continent. The continent-wide program is USAID’s flagship effort in support of the Prosper Africa initiative and will expand and accelerate two-way trade and investment between African nations and the United States.
Driven by market demand, ATI embraces innovative approaches to achieve its goals. ATI is designed as a small, core set of centrally coordinated technical and institutional support activities and a large, flexible performance-based subcontracting and grants under contract facility designed to support the needs and opportunities that USAID Missions and the private sector identify.
Position Description
The IT Assistant will support and respond to all IT and database needs, including system installations, maintenance, work closely with IT Officer on TAMIS database trouble shooting and maintenance, MEL Database design and maintenance, and provide support and technical consultations to clients.
S/he will assist in ensuring that IT standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. The responsibilities will also include assisting in the setup, maintenance and troubleshooting of Local Area Networks (LANs) at the project office. S/he will assist with setup, maintenance and troubleshooting of client computers and peripherals such as printers and scanners.
Key Duties and Responsibilities
Support in the management of IT and communications equipment, network and information systems, and security, including communication links in the program office.
Support ATI TAMIS database and MEL database in close coordination with TAMIS administrator and MEL database team
Assist in the local network maintenance and installation including cabling, switches/hubs and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP
Support requests to Home Office System Administrators for new user accounts and TAMIS access
Assist in the implementation of additions, deletions and major modifications to the IT infrastructure.
Monitor and maintain network infrastructure including internet connections, perimeter equipment, network switches, wireless access points and printers.
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
Assist with technical specifications, budget, and forecast the IT requirements for the offices and coordinate the procurement for the same and follow up on warranty claims for IT equipment.
Support orientation and guidance to users on operating new software and computer equipment
Organize and schedule upgrades, configurations and maintenance as recommended by OIMT.
Perform troubleshooting support to diagnose and resolve problems-repair or replace parts, or application issues as they arise.
Ensure compliance with DAI IT Security policies, procedures and standards.
Assist in maintaining an up-to-date inventory list of IT equipment.
Qualifications:
Bachelor’s Degree in IT or equivalent
4+ years of progressively responsible procurement experience with at least one year in NGO or international organization
Additional and relevant certification as IT Technician will be an advantage (e.g. A+, N+, CCNA or Microsoft Certified IT Professional)
Ability to troubleshoot common hardware, software and network issues
PC and Server support experience
Knowledge of Windows Server & Windows Client operating systems
Knowledge of Hyper-V visualization platform
Knowledge of Windows network services: AD. DNS, DHCP, WSUS, Print and file sharing
Experience with Outlook client or O365 services
Knowledge of backup and restore services
Physical and logical LAN and WAN infrastructure principles
Communication equipment and VPN services
Excellent communication and organizational skills, as well as a customer-service attitude
Fluency in English is required.
How to Apply
For more information and job application details, see; DAI Global Information Technology (IT) Assistant Jobs in Kenya
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
