Gelian Hotel Guest Relations Officer Jobs in Kenya
As the Guest Relations Officer at Gelian Hotel in Machakos, Kenya, you will be the primary point of contact for our guests, ensuring a positive and memorable experience throughout their stay. Your role involves building strong relationships, addressing guest needs, and enhancing overall guest satisfaction.
Duties and Responsibilities:
Guest Welcome and Check-In:
Greet guests upon arrival with a warm and friendly demeanor.
Facilitate smooth check-in procedures, providing relevant information about the hotel’s facilities and services.
Guest Assistance and Inquiries:
Act as a liaison between guests and various hotel departments to fulfill guest requests promptly.
Handle inquiries, complaints, and special requests with professionalism and efficiency.
Personalized Service:
Anticipate guest needs and provide personalized service to enhance their overall experience.
Offer recommendations for dining, activities, and local attractions.
Problem Resolution:
Address and resolve guest issues and concerns in a timely and effective manner.
Ensure guest satisfaction through proactive communication and resolution.
Guest Recognition Programs:
Implement and maintain guest recognition programs to enhance guest loyalty.
Keep track of guest preferences and ensure personalized service during return visits.
Communication and Coordination:
Foster clear communication between guests and internal hotel departments.
Collaborate with housekeeping, maintenance, and other teams to meet guest expectations.
Special Events and Celebrations:
Coordinate and assist with special events, celebrations, and VIP arrangements.
Ensure a seamless and memorable experience for guests during special occasions.
Feedback Collection:
Collect and analyze guest feedback through surveys, reviews, and direct communication.
Use feedback to identify areas for improvement and implement necessary changes.
Training and Development:
Provide training to hotel staff on guest service standards and best practices.
Foster a culture of exceptional guest service throughout the hotel.
Upselling and Promotion:
Promote hotel services, amenities, and special packages to maximize revenue opportunities.
Implement upselling strategies to enhance guest experiences.
Crisis Management:
Be prepared to handle crisis situations calmly and professionally, ensuring guest safety and satisfaction.
Collaborate with relevant departments to implement emergency procedures.
Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Proven experience as a Guest Relations Officer or in a similar guest-focused role.
Excellent communication and interpersonal skills.
Customer service orientation with a passion for exceeding guest expectations.
Familiarity with hotel management software.
How to Apply
For more information and job application details, see; Gelian Hotel Guest Relations Officer Jobs in Kenya
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
