Mercy Corps Safeguarding & CARM Officer Jobs in Kenya
General Position Summary
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. This is achieved through coordinated implementation of the organizations’ Safeguarding Policies and Safeguarding Core Standards.
Mercy Corps further recognizes the importance of community engagement, openness and accountability which is reflected in the organization’s Community Accountability Reporting Mechanism (CARM) Policy, which is an essential part of Mercy Corps’ commitment to excellence and integrity.
It gives individuals, organizations and local groups a means of raising concerns or sharing feedback (positive and negative) with Mercy Corps, independently from program operations.
Essential Responsibilities
Safeguarding Prevention
Facilitate safeguarding training and capacity building sessions for program staff, partners, short-term workers, contractors, vendors, and consultants; in collaboration with the Mercy Corps Country PaQ Manager/ Country Safeguarding Focal point, Country CARM Officer, Safeguarding champions, and the Ethics Assurance Manager.
Facilitate and coordinate awareness and sensitization sessions for program participants and community members on Mercy Corps Safeguarding commitment in collaboration with safeguarding champions.
Support in conducting Safeguarding and CARM induction for newly recruited program staff, volunteers, local implementing partners organizations, stakeholders and partners including Safeguarding Champions and CARM focal points from the sub – field offices in collaboration with the PaQ Team.
Safeguarding Mainstreaming
Facilitate the implementation of the Safeguarding Core Standards in collaboration with the Mercy Corps Country PaQ Manager/ Safeguarding Focal point, Country CARM Officer, Safeguarding champions, and the Ethics Assurance Manager
Act as an ambassador for Safeguarding/CARM at all times.
Ensure safeguarding/protection issues are integrated in program design and implementation by sharing protection and safeguarding concerns with relevant program team members and technical leads.
Conduct supervision and monitoring visits to program implementation sites to ensure safeguarding/CARM implementation and adoption is in place.
Maintain accurate records of the number of staff, partners, volunteers, contractors, vendors, consultants, and other parties trained in safeguarding and child protection and submit the same to the PaQ Manager/Safeguarding Focal Point and Country CARM Officer.
Support staff to take proactive steps to ensure that all program activities identify and mitigate the potential risks.
Design and Implement Carm System and Tools
Support implementation of community accountability reporting mechanisms to capture feedback from program participants, community, and stakeholders, including complaint handling mechanisms and data management systems in line with the approved Country CARM SoP.
Communicate and disseminate feedback/complaints standard operating procedures, policies, and tools as appropriate to program participants, program staff and other stakeholders.
Maintain accurate and up to date records of feedback received and actions taken in response to feedback.
Support MEL and program teams in utilizing the community accountability and reporting mechanisms to advance learning and adaptation.
Conduct regular analysis of feedback received from in program participants, community, and stakeholders to identify trends, issues and areas of improvement.
Develop and implement capacity building initiatives for staff and partners on community accountability and reporting mechanisms in collaboration with the Country CARM Officer and PaQ Manager.
Reporting
Provide timely feedback to safeguarding co-investigator, Country CARM Officer, the program participants and stakeholders, whenever required.
Work with Country PaQ Manager/Safeguarding Focal Point, CARM Officer, Safeguarding Co-Investigator and Regional Safeguarding Advisor to ensure timely feedback on concerns raised by communities regarding program activities to program teams and Mercy.
Ensure CARM Monthly Dashboard and Bi-Monthly Narrative reports are shared with relevant stakeholders including, safeguarding champions and CARM focal points, program team members, partners and other stakeholders at the County level.
Communicate with the safeguarding focal point after a disclosure to ensure an appropriate referral is made, when needed.
Staff Training and Capacity Building
Develop CARM training modules that help staff and partners understand the importance of a feedback mechanism, how to use it and how to respond to feedback.
Conduct training and awareness sessions for staff and partners to ensure they understand safeguarding and CARM and how to report effectively.
Work with staff and partners to ensure that safeguarding and CARM activities are implemented correctly, and feedback is routinely collected during implementation of activities.
Promote compliance with the Core Humanitarian Standard (CHS) commitments and quality criteria in programs.
Internal and External Coordination
Discuss and review lessons learned with the program teams, CLA Coordinator, Mercy Corps Country PaQ Manager/Safeguarding Focal Point and Country CARM Officer and on a monthly and/or quarterly basis.
Coordinating with program Field director, Deputy Field Director, Field Coordinators, M&E Coordinator, and other relevant staff to ensure that CARM feedback is integrated into program design, monitoring and evaluation.
Liaise with the grants and PaQ team to assess partner feedback mechanism identify strengths, gaps, and capacity of implementing partner feedback mechanism at due diligence stage.
Closely work with partners, government agencies, private business/enterprise, and other stakeholders to ensure they are aligned with requirements and expectations cited in the CARM policy.
Code of Conduct
Ensure all field and office-based activities are organized and conducted in compliance to the humanitarian principles and in a dignified way.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned by the supervisor.
Knowledge and Experience
Bachelor’s degree in social work, law, education, communications, gender, international development or relevant field.
At least four years of related work experience in safeguarding and/or child protection preferably with an international or local Non- Governmental Organization (NGO).
Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict contexts and remote work.
Knowledge in project management, monitoring and evaluation including experience with remote data collection, analysis, reporting and visualization concepts.
Strong analytical and problem-solving skills with the ability to engage with program participants, stakeholders, and colleagues at all levels.
Experience in working in multi-cultural and diverse environments with sensitivity to different cultures and customs.
Proven track record of implementing feedback and complaints mechanisms in complex programs and projects while ensuring confidentiality is maintained.
Excellent Computer skills: proficiency in MS Office package, some knowledge on data analysis and management would be an asset. Experience in creating and designing Power BI reports and dashboards.
Highly developed interpersonal skills and ability to communicate complex and sensitive information as well as coordinate and facilitate training to a wide and diverse audience.
Experience in leading and managing teams.
Ability to conduct assessment, excellent documentation and report writing skills are required.
Fluency in spoken and written English and Kiswahili languages is required.
How to Apply
For more information and job application details, see; Mercy Corps Safeguarding & CARM Officer Jobs in Kenya
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