Dec 18, Fido Head of Collections Jobs in Uganda

About the job

There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.

The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.

We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioral psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.

Ready for your next career move?

Are you sharp, motivated, and purpose-driven? We are looking for you

Join us in our mission to make financial services accessible in Africa.

What you will do

Manage a team of call agents

Develop and implement collection strategies

– Monitor and ensure KPIs are being met

Continuously improve the collection process for greater efficiency

Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda’s laws

Run the legal process with customers when they are taken to court

Manage communications with the lawyers, courts, bailiffs and customers

Be present at court when the customer is summoned to court

Continuously review and improve all communications across IVR, SMS, Email and call scripts

Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections

Bi-weekly reporting on collections performance to group management

Who you are

Experience managing a call center

Familiarity with collections

Basic level of data analytics

Good understanding of the Ugandan market

Worked in financial services

Industry knowledge of credit in the consumer, MSME, and small business market

Ability to manage a big team of call agents

Comfortable with CRMs/Dashboards

Worked across different regions in Uganda (Nice to have)

Worked with group management (Nice to have)

How to Apply

For more information and job application details, see; Fido Head of Collections Jobs in Uganda

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