Dec 18, British High Commission in Malawi Vice Consul Jobs

Main purpose of job:

A core function of the British High Commission is to provide support to British Nationals who need our help – for instance, because they are victims of crime, have an accident, or need an emergency travel document. Consular staff are responsible for delivering this assistance, providing a professional, helpful and efficient service to British nationals. The Vice Consul deals with sometimes difficult and complex cases involving vulnerable British nationals, in line with our public guide “Support for British Nationals Abroad: A Guide”

Vice Consul Roles and Responsibilities:

Providing consular assistance to distressed British Nationals (BNs) across Malawi:

Working with British nationals and local authorities to manage consular assistance work. This includes issues such as welfare, murder, mental illness, rape/sexual assault, victims of serious crime. Your customers may be highly distressed and you may need to visit mortuaries, prisons and other challenging environments – emotional intelligence and personal resilience are essential qualities.

Ensure British people can contact us when they need to, by maintaining key information systems and regularly testing the customer journey.

Meeting consular business targets and ensuring casework is promptly recorded on our case management system.

Effective management of the consular section.

Managing Consular Services such as issuing Emergency Travel Documents to British Nationals and officiating Citizenship Ceremonies for new British Nationals.

Main Purpose of Job:

A core function of the British High Commission is to provide support to British Nationals who need our help – for instance, because they are victims of crime, have an accident, or need an emergency travel document.

Consular staff are responsible for delivering this assistance, providing a professional, helpful and efficient service to British nationals. The Vice Consul deals with sometimes difficult and complex cases involving vulnerable British nationals, in line with our public guide “Support for British Nationals Abroad: A Guide”

Vice Consul Roles and Responsibilities:

Providing consular assistance to distressed British Nationals (BNs) across Malawi:

Working with British nationals and local authorities to manage consular assistance work. This includes issues such as welfare, murder, mental illness, rape/sexual assault, victims of serious crime. Your customers may be highly distressed and you may need to visit mortuaries, prisons and other challenging environments – emotional intelligence and personal resilience are essential qualities.

Ensure British people can contact us when they need to, by maintaining key information systems and regularly testing the customer journey.

Meeting consular business targets and ensuring casework is promptly recorded on our case management system.

Effective management of the consular section.

Managing Consular Services such as issuing Emergency Travel Documents to British Nationals and officiating Citizenship Ceremonies for new British Nationals.

Supporting Consular Directorate’s Prevention objectives by building strong relationships and liaison with local authorities and organisations:

Outreach to British Nationals and partner organisations around Malawi, creating and maintaining good relationships with organisations who encounter British people (including immigration, police, hospitals and social services, charities and NGOs, and other High Commissions);

Identify and lobby local authorities to ensure we have the right contacts to help us assist British Nationals and to prevent assistance cases getting worse;

Researching and producing information relevant to distressed British people for publication on the BHC website, including our guide to rape and sexual assault.

Support crisis preparations:

Lead on consular elements of the BHC crisis plan; including acting as Consular Manager during a crisis where required;

Participation in the crisis committee; organisation and participation in crisis exercises.

Provide support to Crisis Planning Officer on broader mission crisis planning where required; including maintaining crisis kits; promotion and oversight of Crisis Hub; maintaining crisis skills matrix;

Maintaining the warden network, ensuring wardens are kept up to date on the High Commission and know what to do when a crisis strikes.

Essential qualifications, skills and experience

The successful candidate will have

3 years experience in a customer focused role

Excellent all-round communication skills

Be able to work independently with initiative and sound judgement being crucial to success

Demonstrate an ability to remain calm under pressure

Be able to research and follow guidelines, and to plan and prioritise effectively

Excellent written and spoken English and Chichewa an advantage

This is a rewarding and often challenging role. You will be well supported by your line manager based in South Africa), wider team, and colleagues across UK in the Southern Africa region, but you must have high levels of personal resilience to succeed.

Desirable qualifications, skills and experience

A valid driving licence

Experience and knowledge of multi-cultural Britain, its language, and geography

How to Apply

For more information and job application details, see; British High Commission in Malawi Vice Consul Jobs

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