DHL Customer Accounting Executive – Fixed Term Jobs in Kenya
Accountabilities
Customer – Business Roles External
To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
To contribute knowledge and expertise toward resolving reoccurring billing issues.
To maximise collection effectiveness from all customers in a timely and professional manner.
To maintain efficient records of collection activities.
To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary):
Stakeholder – Business Roles External & Internal
To coordinate resolution of sales and customs disputes according to escalation procedures
To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
To contribute knowledge and expertise toward resolving reoccurring billing issues
To monitor credit accounts and report delinquent customers to Team Leader for review and action.
To monitor credit limit of accounts and ensure proper action is taken
To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor
Minimum Requirements
Making customers more successful
Works with team / colleagues to ensure plans, processes and activity are aligned to customer needs
Delivers services and solutions to customers that meet budget, quality and service levels
Shaping direction
Develops strategy / plans that can be adapted to meet changing customer / stakeholder needs and priorities
Integrates information from across the organization and customers to develop strategies / plans
Driving high performance
Demonstrates good judgement in using their decision making freedom
Holds regular reviews with manager and business partners to discuss progress against targets
Developing others
Actively shares knowledge or experience with others
Provides additional support when colleagues require time away to attend traning / development programs
Developing self
Conveys consistent stated personal values through his / her actions and decisions
Takes on additional tasks, projects opportunities in order to gain new experiences and perspectives
How to Apply
For more information and job application details, see; DHL Customer Accounting Executive – Fixed Term Jobs in Kenya
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