Mogo Finance Branch Manager (CBD) Jobs in Kenya
About Us:
MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.
MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.
We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.
Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.
What You Will Do:
Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence.
Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
Visiting various dealerships and generating leads.
Achieving growth and sales targets by successfully managing the branch sales team.
Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
Organizing activations at the branch to increase brand awareness.
Recruitment, training and managing direct sales representatives to help boost the branch sales.
Risk Assessment and Management
Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud.
Ensure all loan applications meet all the requirements of the company policies and procedures.
Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit
Recruitment – participate in recruitment of branch staff.
Performance Management – monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
Succession Planning – in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
Regular training of employees on product knowledge and sales tactics to ensure they are well versed.
Timely and effective communication of changes in company loaning rules and procedures to branch employees.
Handling staff indiscipline cases at the branch level and escalating the issues to HR.
Ensuring that branch staff are well groomed and dressed.
Customer Service
Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business.
Resolving customer complaints escalated within required turnaround time and to completion.
Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
Reports
Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement.
What You Will Need:
University degree in Business Management, Economics, Finance or similar
3+ year experience in Sales and Managerial positions in finance industry
Proven skills in building sales strategy, marketing and selling consumer products
Work experience relating B2C sales and branch management will be considered as an advantage
Entrepreneurial skills
Fluent in English and Swahili
Loyalty and integrity
With Us You Will:
Feel Good
A friendly and dynamic work environment
An excellent well-being program:
Health insurance (after probation period)
Pension scheme (after probation period)
Active social life and events
Win
Fast results without the friction of bureaucracy
Great victories due to the transparency of the company and its goals
Bonuses and awards for the great work
Participate in victory celebrations with your co-workers
Grow
Together with an intelligent team
Yourself and the company with the established feedback culture
Your knowledge with training possibilities
How to Apply
For more information and job application details, see; Mogo Finance Branch Manager (CBD) Jobs in Kenya
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