Reeds Africa Consult Administrative/Sales/Marketing Associate Jobs in Kenya
Job Summary:
We are seeking a dynamic and motivated Administrative/Sales/Marketing Associate to join the restaurant. This role is a unique blend of administrative tasks, sales activities, and marketing initiatives, aimed at promoting and enhancing the restaurant’s reputation and revenue.
Responsibilities
Administrative Tasks:
Manage daily office operations, including handling phone calls, emails, and guest inquiries.
Coordinate reservations, manage seating arrangements, and maintain an organized booking system.
Assist in inventory management, including ordering and restocking supplies.
Prepare reports, manage filing systems, and assist in financial record-keeping.
Collaborate with the management team to ensure smooth restaurant operations.
Sales Activities:
Welcome and engage with guests, ensuring exceptional customer service and a positive dining experience.
Upsell restaurant offerings, such as special menus, wine selections, and events.
Collaborate with the kitchen staff to understand daily specials and recommend them to guests.
Process customer payments and provide accurate bills, addressing any concerns professionally.
Marketing Initiatives:
Develop and implement marketing strategies to increase restaurant visibility and attract a diverse clientele.
Maintain and update the restaurant’s social media profiles, including posting engaging content and responding to comments.
Assist in creating promotional materials such as flyers, posters, and online advertisements.
Collaborate with the marketing team to plan and execute special events and promotions.
Guest Relations:
Create a welcoming and comfortable atmosphere for guests, ensuring a memorable dining experience.
Gather feedback from guests and relay it to the management team for continuous improvement.
Handle guest complaints and concerns with empathy and professionalism, aiming for swift resolutions.
Cross-Functional Collaboration:
Work closely with the culinary and service teams to ensure seamless communication and cooperation.
Collaborate with the marketing and sales departments to align messaging and promotional efforts.
Support the restaurant’s overall objectives by contributing to team meetings and brainstorming sessions.
Qualification & Experience
Education
High school diploma or equivalent (associate’s or bachelor’s degree in a relevant field is a plus).
Experience
Proven experience in administrative tasks, customer service, sales, or marketing, preferably in the hospitality industry.
Proficiency in using office software and social media platforms.
Knowledge, skills and abilities
Strong communication, interpersonal, and problem-solving skills.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
A passion for fine dining, food, and hospitality.
Flexibility to work evenings, weekends, and holidays as required.
How to Apply
For more information and job application details, see; Reeds Africa Consult Administrative/Sales/Marketing Associate Jobs in Kenya
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