Aug 28, Fortune Alliance Telemarketing Agents Supervisor Jobs in Ethiopia

Job Description

The Telemarketing Agents Supervisor is responsible for managing and motivating a team of telemarketing agents. This position will involve setting goals and objectives, training and coaching agents, monitoring performance, and resolving customer complaints. The ideal candidate will have strong leadership and communication skills, as well as experience in telemarketing.

Responsibilities

Set goals and objectives for the telemarketing team

Train and coach telemarketing agents on sales techniques and products

Identify and compile a list of potential customers for the telemarketing team to contact.

Monitor agent performance and provide feedback

Resolve customer complaints

Oversee the day-to-day operations of the telemarketing department

Maintain a positive and professional work environment

Job Requirements

4+ years of experience in telemarketing or a related field

Strong leadership and communication skills

Ability to train and coach others

Proficient in Microsoft Office Suite

Ability to work independently and as part of a team

Must be able to work flexible hours, including evenings and weekends

How to Apply

To apply, please send your resume and cover letter to via [email protected]

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