Avenue Healthcare Receptionist Jobs in Kenya
Purpose Statement
Our purpose is to enable and maintain health.
Mission
To provide high quality care that exceeds our clients’ expectations.
Job Description
About Avenue Healthcare
Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 19 Medical Centers across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.
Job Objective/Purpose
Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.
Key Responsibilities
Maintaining proper patient / client records depending on the designated department / branch.
Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
Ensure proper patient registration per the defined protocols
Ensure accurate billing and timely finalization of invoices
Ensure proper cash handling as per defined protocols
Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor in line with the job description.
Person Specification
Diploma/Degree in Health Records & Information Management.
Minimum of 2 year experience.
Organizational awareness and detail-oriented.
Strong interpersonal and communication skills, teamwork and reliability.
Only shortlisted candidates will be contacted. Avenue
Healthcare is an Equal Opportunity Employer.
How to Apply
For more information and job application details, see; Avenue Healthcare Receptionist Jobs in Kenya
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