Mercure Johannesburg Bedfordview Hotel Rooms Division Manager Jobs in South Africa
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
There is a unique opportunity for an experienced guest experience professional to join our leadership team as Rooms Division Manager on a full-time basis.
As the Rooms Division Manager, you will oversee Front Office and our outsourced Housekeeping team, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists
In this role you will:
With a hands-on approach, effectively manage daily operations to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
Ensure teams are well-versed in the Accor Live Limitless loyalty program and VIP guest recognition protocols.
Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
Conduct regular inspections and implement preventive maintenance programs as needed.
Lead comprehensive monthly departmental meetings to review procedures.
Recruit, manage, train, develop and inspire the team at all levels and drive team member engagement.
Conduct performance appraisals, provide constructive feedback, and support career development.
Monitor costs and adjust strategies to meet budget guidelines effectively.
Qualifications
Minimum 2 years’ experience as a department head in a similar role.
Strong leadership with the ability to work collaboratively with other leaders in the business.
A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
Excellent communication skills with fluency in English; additional languages are a plus.
Demonstrated ability to handle high-pressure situations with a positive attitude.
Proven problem-solving skills and a proactive approach to challenges.
Open to feedback, adaptable, and committed to continuous improvement.
A high standard of grooming and presentation.
Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.
Additional Information
experience is an hotels
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
How to Apply
For more information and job application details, see; Mercure Johannesburg Bedfordview Hotel Rooms Division Manager Jobs in South Africa
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