Aug 26, Fairmont Mount Kenya Safari Club Learning and Development Manager Jobs in Kenya

aug-26,-fairmont-mount-kenya-safari-club-learning-and-development-manager-jobs-in-kenya

Fairmont Mount Kenya Safari Club Learning and Development Manager Jobs in Kenya

Job Description

  • Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.

  • Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel’s strategic goals.

  • Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.

  • Ensure mandatory corporate training for the properties is assigned, conducted, and completed.

  • Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.

  • Coordinate and deliver training programs from internal and external providers.

  • Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.

  • Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.

  • Manage the Accor INES Learning Portal, ensuring colleague completion of required training.

  • Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.

  • Measure and assess feedback on learning experiences and their impact on sustainable change.

  • Ensure all employees are proficient in using INES.

  • Create and present quarterly reports using INES.

  • Forge relationships with industry associations and external training providers.

  • Ensure compliance with local statutory learning and development requirements (NITA).

  • Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.

  • Support and develop departmental trainers as needed.

  • Design and implement effective processes and tools for learning evaluation and reporting.

  • Maintain an ongoing Training Calendar to maximize learning resources and opportunities.

  • Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.

  • Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.

  • Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.

  • Ensure effective engagement with educational institutions for internship programs.

  • Partner with departments to identify and address internship needs.

  • Utilize multiple digital communication channels proactively and creatively to enhance employee communication.

  • Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.

  • Prepare presentation decks for town halls and employee notice boards.

    Qualifications

  • Degree or Diploma in Human Resources Management required.

  • Proven experience in training and facilitation, deveopment of training material, and experience in digital learning

  • Relevant experience in the hospitality industry.

  • Demonstrated ability to use digital communication tools and learning methodologies effectively.

  • Proactive, accountable, and self-motivated with a strong drive for employee engagement.

    How to Apply

    For more information and job application details, see; Fairmont Mount Kenya Safari Club Learning and Development Manager Jobs in Kenya

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