Cape Grace, A Fairmont Managed Hotel Porter Jobs in South Africa
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and directions. Porters have the responsibility to ensure all arrival and departure luggage is handled and delivered to guests according to the Fairmont Standards. Is the first point of contact when arriving at the hotel and the last point of contact when departing, therefore a high level of professionalism and knowledge is required.
Guest Experience
Provide a warm, engaging welcome to all Guests and visitors at the Hotel.
Goes above and beyond to exceed guest expectations.
Builds relationships with welcome back guests to provide unforgettable moments.
Anticipate guest needs.
Assists guests with reasonable requests to ensure we provide a home away from home.
Key Responsibilities and Duties
Ensure the front entrance is clean and tidy at all times, paying special attention to the Porte Cochere and lobby areas
Responsible to ensure all arrival and departure luggage of guests are received, counted, reconfirmed and delivered according to the standards set out by Fairmont. This includes the use of porter trolley covers at all times when transporting luggage .
Ensure all accidents or incidents at the front entrance are reported to the Duty Manager and/or the Guest Experience Manager in a timely manner
Liaise with valet staff for parking and collecting of hotel guest vehicles by following the correct procedures, example, make guests aware of any dents/scratches before issuing of valet receipts
Ensure a high awareness of security at all times
Be aware of all functions, group arrivals and site inspections that are taking place in the hotel and direct guests to the correct destination
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
Maintain amicable and co-operative working relations with other departments in the Hotel
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Be aware of all Front Office procedures and policies
Be willing to take on any reasonable task or duty instructed by
Front Office Management which may not specifically be outlined in your job description
Exceptional knowledge of all hotel facilities, outlets, offerings and operating times is required
Responsible for the management and restocking of newspapers in all public areas
Responsible to ensure the welcome drinks station is always fully stocked and well maintained
Has the responsibility to manage and record all guest luggage and personal belongings kept in the porter store
Responsible to ensure sufficient stationery and guest suppliers are ordered weekly with the Front Office Supervisor
Management and record keeping of all guest safes in the porter store
Ensuring the Porter store is kept clean and tidy at all times this includes ensuring all porter trolleys are cleaned, polished and well maintained according to a 5-star standard
Has the responsibility to ensure the umbrellas in the lobby are always readily available for guests and to communicate with
Housekeeping should a shortage arise
Financial Attributes
Assists in promoting the ALL – Loyalty membership to ensure the hotel targets are achieved
Assists Concierge in promoting the hotel vehicle for paying transfers to increase revenue
Assists and works with Guest Liaisons to promote room upsells
Qualifications
Proficient in English (verbal & written)
Prior experience within a porter role or a 5-star hospitality industry is advantageous
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Must be flexible in terms of working hours and willing to work night shifts when required
Prior experience in customer service an asset
How to Apply
For more information and job application details, see; Cape Grace, A Fairmont Managed Hotel Porter Jobs in South Africa
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