KCB Bank Product Manager, Consumer Lending – Digital Financial Services Division Jobs in Kenya
Key Responsibilities
Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.
Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.
Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.
Drive daily usage of the assigned product portfolio performance in partnership with Strategy,
Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation, and launch.
Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
Minimum Position Qualification Requirements
Academic & Professional
Bachelor’s Degree University degree from a recognized university
Product Management, Project Management, AGILE Practices
Master’s Degree
Experience
Total Minimum Cumulative No of Years Experience Required 5
How to Apply
For more information and job application details, see; KCB Bank Product Manager, Consumer Lending – Digital Financial Services Division Jobs in Kenya
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
Click here to post comments
Join in and write your own page! It’s easy to do. How? Simply click here to return to 1 Best Africa Jobs.
