KCB Bank Product Manager, Business Lending – Digital Financial Services Division Jobs in Kenya
Key Responsibilities:
Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections
Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth
Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs
Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments
Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation and launch
Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
The successful candidate should have the following:
A Bachelor’s degree from a recognized university.
At least five years’ managerial experience in leading digital product management and managing teams, including experience in the following areas:
Delivery of digital consumer and business products in a high growth environment
Building relationships, networks
Project Management/Relationship Management.
Mobile Money or Payments or Lending Platform support.
Credit analysis & lending
Financial services and sales
About Us
KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: Group Name Change, Name Change Certificate, KCB Advise on Non-Operating Holding Company, KCB Group Structure, Kenya Gazette Notice.
How to Apply
For more information and job application details, see; KCB Bank Product Manager, Business Lending – Digital Financial Services Division Jobs in Kenya
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