Summit Recruitment & Search IT Support Manager Jobs in Nairobi – Kenya
Duties & Responsibilities:
Manage the system and server infrastructure of the company including testing & troubleshooting
Develop, obtain approval and report on the IT budget
IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
Internal and external audit management
Develop, maintain and update IT plans, procedures and processes
Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
Manage software releases and administration of users
Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
Adhere to, and lead compliance with all company policies and procedures
Assist other departments and lead and report on projects as requested by the Programme Manager
Projects and reporting as directed by Director IT / VP OATS
Skills/Qualifications:
computer science / engineering or equivalent from a recognized university
Cloud Technical certifications in Microsoft 365, Mimecast or Others
Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
Requires minimum of 5 year’s technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
NetSuite administrator / developer (desirable)
Software development skills (Javascript, Java, Powershell)
System architecture and analysis, design and modeling skills (BPMN)
Database management qualifications and skills (Oracle, MS SQL, MySql)
Cloud infrastructure platforms (Microsoft Azure, AWS)
System administration (Linux, Windows)
Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data
Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
Technical experience of operations/business support systems and CRM and ERPs
Data protection compliance and information security management system ISO 27001, NIST, CSF
Team leader and manager, motivator, client focused, relationship builder
Collaborative, achieve results through teamwork and partnerships
Excellent English written and verbal communication skills, passion for technology and innovation
Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
Efficient time management, fast learner in a fast-paced dynamic environment
How to Apply
For more information and job application details, see; Summit Recruitment & Search IT Support Manager Jobs in Nairobi – Kenya
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