Aug 20, Brites Management Services Front Office Supervisor Jobs in Kenya

aug-20,-brites-management-services-front-office-supervisor-jobs-in-kenya

Brites Management Services Front Office Supervisor Jobs in Kenya

Job Summary

  • The Front Office Supervisor will be responsible for overseeing daily operations at the front desk, ensuring exceptional guest experiences, and leading a team of front desk staff to achieve our service standards.

    Duties and Responsibilities

  • Oversee daily front desk operations, including managing room reservations, guest check-ins/outs, and cash handling.
  • Ensure adherence to hotel policies, procedures, and standards to maintain operational efficiency and guest satisfaction.
  • Ensure guest satisfaction by providing high-quality service and resolving issues effectively.
  • Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
  • Foster a positive and productive work environment, promoting teamwork and collaboration.
  • Prepare and review reports related to front desk operations, guest feedback, and other relevant metrics.
  • Communicate effectively with other hotel departments to ensure seamless guest service and resolve any issues that arise.
  • Assist with inventory management, including ordering and maintaining supplies for the front desk.
  • Perform other administrative tasks as assigned by the Front Office Manager or Hotel Manager.

    Key Requirement Skills and Qualification

  • Diploma in a Hospitality course
  • 3 years experience in a supervisory position in a reputable hotel
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in front office software and hotel management systems.
  • Ability to handle high-pressure situations and resolve conflicts effectively.
  • Attention to detail and strong organizational skills.

    How to Apply

    For more information and job application details, see; Brites Management Services Front Office Supervisor Jobs in Kenya

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