GWASCO Billing Officer Jobs in Kenya
Job Purpose
To process customer bills for services rendered, maintain accurate records and produce bills on
time.
Duties & Responsibilities
Promptly generate meter reading books in the billing system according to the approved billing cycle.
Promptly confirm receipt of submitted meter readings in meter reading system and send to billing system verify Meter reading photograph against the submitted corresponding meter readings and correct submitted mismatched readings in the billing system.
Generate exceptional/anomaly reports submit to and instruct meter reader to address, collect feedback update submitted information in billing system.
Generate ad-hoc and or monthly customer water bill(s) per meter reading book.
Promptly generate debtors and customer disconnection list, seek approval for disconnection of defaulters.
Ensure bills are generated in time
Posting receipts in the system
Manual receipts postings
Adjustments postings
Billing calculations
Printing of bills
Printing all other reports after billing system backups.
Check system and give confirmation to requested clarification on customer payments.
Issue water meters and or receive disconnected water meters, verify submitted disconnection, reconnections and new connections as per approved list and update cutoff, turn on meter readings, meter details, customer details and other approved
information in the billing system.
Update in the billing and meter reading system submitted customer contact information, payment details, authorized customer adjustments and amendments.
Create superseded account, new account, stop billing, terminate account, update account details, new customer connection application information and connection approval details in the billing system.
Collect report on any issues, observed challenges, conclusion of findings and recommendations from enforcement officers, resolve and or escalate to your supervisor.
Prepare and submit ad-hoc and or monthly reports including but not limited to billing versus collection, estimated versus actual meter reading, active versus inactive accounts, customer complains analysis, monthly water billing summary report.
Qualifications & Experience
Degree or Diploma in ICT, Business Management, Business Administration or its equivalent from a recognized institution.
At least three (3) years’ experience as a billing officer
Good communication, interpersonal and time-management skills
Attention to detail
Proficiency in computer skills
How to Apply
For more information and job application details, see; GWASCO Billing Officer Jobs in Kenya
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