Aug 16, Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda

aug-16,-uganda-airlines-reservation-&-ticketing-agent-jobs-in-uganda

Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda

Key Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail, action telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost and time barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

    Minimum Qualification and Experience:

  • Certificate in IATA and Diploma in sales and marketing will be of added advantage.
  • Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
  • Good communication and intrapersonal skills
  • High level of computer proficiency
  • A minimum 2-year work experience will be added advantage.
  • A sound understanding of mathematics and world geography.
  • Customer-focused and hospitable.
  • Integrity and Resilience
  • Team player & Proactive/results-orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.

    How to Apply

    For more information and job application details, see; Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda

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