Fairmont Mount Kenya Safari Club Assistant Front Office Manager Jobs
About Our Hotel
The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy.
The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.
Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.
The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.
Job Description
Responsible for the day-to-day operations of the Front Desk, Concierge, Royal Service departments with a primary focus on the overall efficient operation of the Front Desk.
Leads and coaches the Front Office team towards achieving the highest levels of guest service through consistent delivery of Service standards, and opportunities to create memorable experiences.
Leads the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
Review arrival reports and VIP reports to ensure all special requirements are met or exceeded, ensure seamless coordination of check-ins and check-outs
Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
Ensure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, scheduling and adhering to budget parameters.
Developing an enthusiastic and guest driven Front Desk team through recruitment, performance appraisals, recognition, incentive programs, communication meetings, and additional career development.
Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.
Continuously committed to provide excellent service and exceed guest’s expectations
Excellent departmental and inter-departmental skills. Co-ordinates all Front Office and related operations.
Builds and maintains excellent working relationships with key departments including, Reservations, Housekeeping, Engineering, Food and Beverage, Culinary, Sales and Event services.
Responsible for cash float, ensure proper management and integrity is practiced by all agents
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
Participates and demonstrates leadership on Hotel Committees.
Seeks feedback on guest satisfaction and responds to guest complaints, completes follow up to Manager, pass-on, and resolves problems in accordance to our corporate values, mission and vision within a timely manner.
All other duties assigned by Manager
Qualifications
Minimum of two (3) years of leadership experience in a premium property
Service and Guest focused personality is essential and previous leadership experience required
Prior experience working with Opera Cloud or a related system
Proven ability to build and maintain good relationships with all stakeholders and serve with integrity
Must be able to communicate clearly and efficiently
Must have organizational, leadership, conflict management skils
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and maintain positive and engaging work culture
How to Apply
For more information and job application details, see; Fairmont Mount Kenya Safari Club Assistant Front Office Manager Jobs
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