Aug 12, Career Directions Limited DSTv Business Field Service Specialist

aug-12,-career-directions-limited-dstv-business-field-service-specialist

Career Directions Limited DSTv Business Field Service Specialist

[Job Description

  • Should ensure that our business clients are satisfied with the technical support provided by DSTv For Business

  • Will be responsible for integrating our business UI systems and channel broadcast technology with those of clients, providing first line in-country technical support.

  • Investigating new technology distribution systems available in markets in order to support DSTv Business

  • To provide after-sales support to our IPTV customers, internal business team escalations in the country, and third-party SI and client support team escalations.

  • Responsible for addressing head-end playout issues, entitlements and frequency allocations, as well as clarity entitlement issues.

  • Managing relationships with key stakeholders, including commercial clients, internal departments and external service providers.

  • Collaborating with other departments within DSTv Business to ensure that the team/role is aligned with broader organizational goals and objectives.

  • Ensuring engineer is up-to-date with the latest technology and industry trend and providing guidance on how to incorporate new technologies into the team’s work.

    Requirements

  • Bachelor’s Degree In Business Information Technology

  • Minimum 3 years experience in a similar role

  • Candidates should have a deep understanding of DStv’s technical systems and business processes, as well as excellent communication and problem-solving skills.

    How to Apply

    For more information and job application details, see; Career Directions Limited DSTv Business Field Service Specialist

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