Apr 2, Mr Price Call Centre Agent (customer service) Jobs in South Africa

Job Description

Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?

Mrp money is looking for a self-motivated, passionate and energetic Customer Support Representative to join their fast-paced team.

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

Effectively respond to all requests and queries from customers

Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence

Ensure quality, friendly, consistent interaction when dealing with customers.

Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.

Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualifications

Grade 12

2-3 years customer care experience within a call centre environment

Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations

Knowledge of online purchase

Excellent communication skills in English (Written & verbal).

How to Apply

For more information and job application details, see; Mr Price Call Centre Agent (customer service) Jobs in South Africa

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