International Labour Organization Consultancy: Digital strategy and digital transformation road map Jobs in Kenya
Background
The success of policies aimed at Universal Social Protection depends critically on the use of Information and Communications Technology (ICT) and data, and their effective governance and management. According to the International Social Security Association (ISSA)’s ICT guidelines, modern management of social security organizations harnesses digital technologies to provide personalized services and processing precisely and securely, mass operations.
Digital technologies now power multi-channel communication services with affiliates to social security. These are web-based portals, mobile Apps, Unstructured Supplementary Service Data (USSD) and related e-services for onboarding/ registration, collections, compliance and maintaining relationships with members, adapted to individual members. The e-services are supported by robust multi-factor authentication and external verification of identification credentials to avoid duplicate entries. Contribution collection processes interact with other institutional processes such as employers and external entities, notably external partners involved in collecting payments (e.g., banks and telecommunication companies for mobile payments and digital wallets). Scalable and functional approaches to benefit management are common place including standardized submission of applications using biometrics/ digital signatures as needed and e-services to monitor application processes. The control and adjudication of benefits require performing rigorous eligibility controls, accurately computing benefits’ amounts, and efficiently generating payment orders. The payment processes may also interact with external entities, such as traceability systems, banks, shops, and public services. Appeals and complaints management is adapted to the digital economy through voice and text chat bots and e-services.
Requirements
The consultant should have the following qualifications and experience:
Professional with at least 10 years of experience in conducting diagnostics of information systems and digital transformation strategy development in large organizations of which significant experience in social security
Excellent understanding of information systems architecture, business process analysis/ re-engineering, digital products development, and software development processes notably in the social security
Excellent communication and command in written English
How to Apply
The deadline for submission of expression of interest is 27 September 2024. Interested individuals are invited to submit their updated CV and expected rate per day to [email protected] by **17:30hrs (**CEST, Geneva time) on 27 September 2024. Email subject heading should mention “Kenya NSSF Digital Strategy and Digital Transformation road map”.
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