Sep 4, Absa Bank Application Team Lead A Jobs in Kenya

sep-4,-absa-bank-application-team-lead-a-jobs-in-kenya

Absa Bank Application Team Lead A Jobs in Kenya

Key Activities

  • Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers

  • Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis

  • Provide holistic management of availability that includes people and processes as well as technology

  • Take actions to achieve reductions in frequency and duration of incidents that impact IT availability

  • Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed

  • Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met

  • Provide regular reports on availability to the Head of Service Management

  • Organize and maintain a regular availability review process with both key business and IT representatives

  • Agree appropriate actions to maintain or improve availability levels

  • Initiate and coordinate actions required to maintain or improve availability of applications

  • Act as a coordination point for changes to availability levels of applications when needed

  • Determine the availability requirements from the business for new or enhanced IT applications

  • Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability

  • Participate in Change Control meetings to assess and authorize changes from an availability perspective

  • Assist in SLA negotiation efforts from an availability capability standpoint

  • Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement

  • Analyze and review actual availability levels achieved against SLAs and OLAs

  • Maintain an awareness of technology advancements and best practices that support

    Education and Experience

  • Undergraduate or higher in Computer Science or any other Technology related field.

  • ITIL Managers Certification or Equivalent

  • Additional professional certifications will be an added advantage

  • 7 years IT experience minimum

  • Minimum of 3 years’ service management experience

  • Project management experience

  • Team Leadership experience

    Knowledge and Skills

  • Translate Bus Requirements to Tech Solutions (Solid)

  • ITIL – Governance Framework (Solid)

  • Strategic Thinking (Solid)

  • Negotiation Skills (Solid)

  • Subject matter expertise (Solid)

  • Communication Skills (Written and Verbal) (Solid)

  • Understand the IT service delivery within a corporate environment (Advanced)

  • Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

    How to Apply

    For more information and job application details, see; Absa Bank Application Team Lead A Jobs in Kenya

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