A Fairmont Managed Hotel Reservations Inten Jobs in South Africa
Job Description
Scope of Position:
Reporting to the Assistant Reservations Manager the successful candidate will be responsible to complete all administrative duties related to reservations within Cape Grace, A Fairmont Managed Hotel, for the purpose of ensuring all relevant information is kept in order. The successful candidate will ensure reservations are accurately updated with all required information, from guest arrival / departure details, preferences / dietaries, special requests, billing details etc, prior to submitting to front office. He / She will maintain and improve standards in all areas of Reservations, ensuring a maximum room revenue and to efficiently deal with all guest requests.
Main Responsibilites
Quality control for all Reservations created and information shared with the hotel through the Preparation process.
Attending Morning meeting and ensuring all relevant information is updated and fed back to the relevant departments.
Allocating of rooms for all guest arrivals as and when required
Balancing inventory over periods of peak demand
Assist reservations during periods of high demand / When staff are on leave and when emails are allocated / as and when required.
Managing the Reservations Prep shared Folder and ensuring all correspondence is up to date.
Daily Negotiated / Complimentary rooms report.
Managing weekly stationary orders
Any other reports as determined by the role.
Competencies
Calculations
Analytical thinking
Organizing
Action Planning
Service Orientation
Flexibility and adaptability
Strong attention to detail
Admin oriented
Qualifications
Grade 12 or equivalent
A Hospitality Management qualification is a strong recommendation.
Previous Experience in Reservations required.
Proficiency in English (Verbal, Written, Reading)
Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.
Demonstrated experience using:
Opera Property Management System
Microsoft Office Suite to at least Intermediate level
Previous experience on TARS would be advantageous.
Above average Numerical skills
Above average ability to communicate at all levels of the organization.
How to Apply
For more information and job application details, see; A Fairmont Managed Hotel Reservations Inten Jobs in South Africa
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