Vivari Hotel and Spa by Mantis Sales & Marketing Manager Jobs in South Africa
Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Key Responsibilities:
Customer Service and Brand Ambassadorship: Provide professional, friendly, and engaging service to both internal and external customers while acting as the primary brand ambassador. Ensure adherence to brand standards and guidelines by collaborating closely with the Catering and Front Office teams. Oversee that all contract details are delivered accurately and guests depart with a high level of satisfaction.
Sales and Business Development: Achieve sales objectives monthly, quarterly, and yearly by effectively soliciting group, transient, and banquet business.
Establish parameters, quote, negotiate prices, and confirm contracts while managing room nights and team contracts with a focus on revenue goals. Administer sales call and site inspection plans to engage new clients and update existing ones. Actively participate in trade shows, conventions, and promotional events as required.
Marketing and Brand Development: Develop and execute comprehensive marketing plans to enhance brand and corporate identity. Design and implement strategies to capture and expand untapped client markets and sectors. Conduct market research, interpret results, and provide updates on customer satisfaction and market trends.
Oversee advertising, public relations, and digital strategies, including social media, websites, and internal communications. Plan and manage marketing communications activities, such as media releases and collateral development, while maintaining a positive company image and ensuring the effectiveness of marketing campaigns.
Event Planning and Market Analysis: Spearhead the planning and execution of media events, consumer activations, and brand partnerships. Conduct thorough research and analysis to identify market opportunities and develop strategies to leverage these opportunities effectively.
Administrative and Reporting: Maintain accounts, contacts, activities, and business details within software applications. Prepare and submit weekly, monthly, quarterly, and annual reports. Manage agency resources for projects and campaigns, update hotel listings, and collaborate with digital marketing and social media agencies. Provide insightful strategies and presentations to the executive committee and relevant departments.
Budget Management: Develop and control budgets in conjunction with Finance to ensure long-term profitability. Manage and control expenses effectively to maximise profitability and capture value from customers.
Policies and Procedures: Follow all departmental and safety policies and procedures, assist with additional responsibilities as assigned, and adhere to all hotel policies.
Qualifications
Experience and Skills:
A minimum of 5-8 years of experience in marketing/communications, preferably in a hotel setting. Excellent written and verbal English communication skills are required.
Education:
University Degree in relevant field is preferred.
Technical Proficiency: Proficiency in Word, Excel, PowerPoint, and database management software. Additional experience with marketing and PR agency tools and software is beneficial.
Additional Assets: Experience in marketing and PR agencies or additional language skills will be considered advantageous.
Interpersonal Skills: Ability to work effectively with others, relate to and network with all levels within an organisation, and demonstrate strong verbal and presentation skills. Exhibits confidence in formal situations and has the ability to persuade and influence others.
Work Style and Approach: Demonstrates a creative and innovative approach, is extremely organised and meets expectations, and is capable of coping in pressurised situations while adapting to changing circumstances.
Commercial Acumen: Commercially aware with a focus on financial goals
How to Apply
For more information and job application details, see; Vivari Hotel and Spa by Mantis Sales & Marketing Manager Jobs in South Africa
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