Aug 26, A Fairmont Managed Hotel Director of Rooms Jobs in South Africa

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London’s The Savoy, New York’s The Plaza and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Duties and Responsibilities:

Increase levels of service quality and enhance overall ambiance of guest, staff & owner’s experiences.

Addresses guest complaints and advises the General Manager about appropriate corrective actions taken.

Monitors guest satisfaction levels through various means and implements strategies to improve results while maintaining corporate standards

Monitor LQA standards and VOG review. To champion a guest satisfaction plan for Rooms. To follow up and monitor progress and ensure accountability. To ensure action plans from the VOG/LQA reviews, are followed through to deliver and maintain consistently high guest services.

Work alongside the Director of Operations & Director of Engineering , striving to keep property in the best condition, ensuring that preventive maintenance is taking place and recommends projects for improvement to the General Manager

Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized.

Assists to implement and evaluate the Cape Grace marketing plan and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Assist in monitoring present and future luxury hotel trends, practices and systems in the industry to ensure that Cape Grace operations are best in class and a market leader.

Helps plan and approves internal marketing promotion activities.

Qualifications

Previous Rooms Division experience in a senior leadership role required

University/College degree in a related discipline required

Minimum 5 years of experience in a Luxury Hotel

How to Apply

For more information and job application details, see; A Fairmont Managed Hotel Director of Rooms Jobs in South Africa

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